Can I request a special assistance for a passenger with a service animal on my Hawaiian Airlines flight?

Hawaiian Airlines is committed to providing assistance to passengers with disabilities and their service animals. Passengers traveling with a service animal should notify Hawaiian Airlines at the time of booking or at least 48 hours before their scheduled departure to ensure that appropriate accommodations can be made.

Passengers traveling with service animals must provide documentation that the animal is a trained service animal and is necessary for the passenger's travel. This documentation must be provided at the time of booking or at least 48 hours before departure.

Passengers traveling with service animals may be required to check in at the airport ticket counter instead of using online or mobile check-in, in order to verify the animal's documentation and ensure compliance with federal regulations.

Service animals are permitted to accompany their owners in the cabin of the aircraft, free of charge. The animal must be able to fit at the passenger's feet, under the seat in front of them, or in their lap. The animal must also be well-behaved and must not pose a threat to the health or safety of other passengers or crew members.