How do I use Zoom for customer support?
To use Zoom for customer support, follow these steps:
- First, create a Zoom account if you haven't already.
- Next, schedule a meeting or webinar and invite your customer to it.
- When the meeting starts, you and your customer can chat through the chat feature in Zoom.
- You can also share your screen to demonstrate any product features or troubleshooting steps.
- If necessary, use the 'remote control' feature to control your customer's computer.
- At the end of the call, make sure to thank your customer and end the meeting.
Using Zoom for customer support can be a great way to provide virtual assistance to your customers, no matter where they are located. It can help to improve communication and increase customer satisfaction.
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