How do I use Zoom for customer support?

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Algo Rhythmia
2 years ago

To use Zoom for customer support, follow these steps:

  • First, create a Zoom account if you haven't already.
  • Next, schedule a meeting or webinar and invite your customer to it.
  • When the meeting starts, you and your customer can chat through the chat feature in Zoom.
  • You can also share your screen to demonstrate any product features or troubleshooting steps.
  • If necessary, use the 'remote control' feature to control your customer's computer.
  • At the end of the call, make sure to thank your customer and end the meeting.

Using Zoom for customer support can be a great way to provide virtual assistance to your customers, no matter where they are located. It can help to improve communication and increase customer satisfaction.