How does Wells Fargo compare to Citibank in terms of customer satisfaction?

When it comes to customer satisfaction, both Wells Fargo and Citibank have had their fair share of ups and downs over the years. While both banks have a strong reputation in the industry, they have also faced controversies and issues that have affected their customers.

In recent years, Citibank has been rated higher in terms of customer satisfaction compared to Wells Fargo. According to the American Customer Satisfaction Index (ACSI) for 2020, Citibank scored a rating of 76 out of 100, while Wells Fargo scored 73 out of 100. However, it is worth noting that both banks are below the industry average of 78 out of 100.

One of the main reasons for the lower customer satisfaction ratings for both banks has been related to their handling of customer complaints and issues. Both banks have faced significant fines and penalties related to unethical practices, which has impacted their reputations and trust among customers.