What are chatbots, and how are they used in online customer service?

Chatbots are computer programs designed to simulate conversation with human users. They use natural language processing and machine learning algorithms to interpret and respond to user input in a conversational way. Chatbots have become increasingly popular in recent years, particularly in the realm of online customer service.

Businesses can use chatbots to provide customers with fast, efficient, and personalized support. Chatbots can be integrated into a company's website, social media accounts, or messaging platforms to answer customer queries, resolve issues, and provide product recommendations. Chatbots can also be used to collect customer feedback and data, which can be analyzed to improve the customer experience.

Chatbots can save businesses time and money by automating routine tasks and freeing up customer service representatives to focus on more complex issues. They can also provide 24/7 support to customers, ensuring that they receive help whenever they need it.